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Lending & Member Services Rep

   Closing Date: Feb. 13, 2022

Employer:MONEY FCU
Job Location: Syracuse, NY - Onondaga County
Employment Type:Full Time


Join our credit union family as the newest member of our team! We are looking for someone who has an energetic, outgoing personality and has a love for serving others. The job will require you to handle member services, all aspects of lending, share the responsibly of teller transactions, and other office duties.


•Will be responsible for all aspects of lending for consumer loans, home equity loans and lines of credit. This includes inputting applications, making underwriting decisions, delivering credit decisions, booking loans, and servicing loans that are in repayment.
•Be familiar with rules and regulations with regards to all types of lending products.
•Must be able to assist members with service questions regarding mortgages, student loans and credit cards.
•Ability to properly identify credit issues, fraud, and/or other associated lending risks.
•Will be responsible for all aspects of opening and servicing checking accounts, debit cards, certificates, and savings accounts.
•Will be responsible for sharing coverage of teller transactions. Performing these transactions efficiently and accurately, including balancing all cash and non-cash items.
•Leverage all available resources to answer questions and solve problems independently.
•Take ownership of issues and collaborate with other team members whenever challenges arise.
•Strive to establish a personal connection with each member while maintaining a friendly, warm, and inviting environment. This involves actively listening to the members and make suggestions for products or services that fit their needs.
•Deliver exceptional member service when processing various account requests, while consistently communicating with the member throughout the entire process.


Traits We’re Looking for in Our New Team Member:

•Must love people. We are not in the banking business, we’re in the people business. We value outgoing, energetic, and compassionate team members who contribute to a positive work environment.
•Independence. We like free-thinkers, self-starters, and those who can manage tasks without direct supervision.
•The ability to multi-task. You will be asked to stop what you are doing, think clearly in varied situations, then be able to re-focus on the prior task. Each team member wears many hats.
•Perseverance. We want those who want answers; the problem-solvers who seek innovative solutions and ideas that may fall outside of the box.
•A heart for service. We strive to WOW our members with exceptional customer service and expect everyone on our team to go above and beyond, every time.
•Plays well with others. We are more than just a team – we consider ourselves a family, treating each other with respect, helping when needed, and cultivating each relationship with genuine interactions.
•Strong communication skills. The best way to foster relationships is open and clear communication. We value those who can write and speak in a polite, concise, and understandable manner.
•Consistent. Our team deals with a diverse membership. We are looking for someone who can handle a variety of situations, encountering different personalities each day, and continues to maintain the highest level of professionalism and courtesy with every interaction.
•Adaptable. There are always new and improved ways of doing things. We encourage diversity in ideas, opinions, and points of view, and look for team members who can receive feedback or changes to procedures and take action when appropriate.
•Having experience with Microsoft Word and Excel is a plus.

•Must be legally authorized to work in the US.
•Must be willing to submit to and pass a criminal background check.
•Must be willing to submit to and pass a credit check.
•Must be bondable.
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