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Assistant Manager-Call Center

   Closing Date: Sep. 28, 2019

Employer:Sunmark Federal Credit Union
Job Location: Latham - Albany County
Employment Type:Full Time


At Sunmark, we work together, achieve excellence and create value to enrich the financial well-being of our members. Our Call Center, located in our Administrative Offices, 1187 Troy Schenectady Road, Latham, is looking for a new team member.

Business Hours: (Must have availability to work within the hours listed) If an employee is scheduled for a Saturday, a half or full day will be given during the week to meet the 40 hour work week schedule.

Monday-Wednesday 8-5pm, Thursday & Friday 8-6pm, Saturday 9-1pm.


The primary purpose of this position is to supervise the member service staff. Schedules staff to assure proper coverage and administer performance reviews. Monitors call volume to maximize staffing levels and assigns duties to guarantee all balancing and security procedures are properly
completed. Conducts quality reviews to assure policies and procedures are followed. Coach and
motivate staff to achieve sales goals. Prepares monthly contests to increase sales. Assists with the interview process, making recommendations for new staff. Achieves and maintains Notary
Republic to use as needed.


The ideal candidate will have a High school graduate or GED or higher plus prior related banking/call center experience. Prior leadership experience is preferred. Strong communicator, organizational, multi tasking and computer skills a must.

As we continue to grow, we serve the credit union mantra: People helping People

Sunmark Federal Credit Union is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

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