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Member Service Representative/Loan Officer

   Closing Date: Dec. 31, 2018

Employer:Cheektowaga Community FCU
Job Location: Cheektowaga - Erie County
Employment Type:Full Time
Salary Range:$15.00 - $19.00 per hour
Benefits:Fully paid single health insurance, Retirement plan with employer match, vacation time, personal time and paid holidays and more!


The primary responsibility of this position is to provide, through direct member contact, a full range of transaction services and financial needs.
Builds member loyalty through courtesy and friendliness. Perform transactions in professional manner to build member confidence and trust.


* Assisting members with requests for information on different accounts.
* Safe guarding cash at all times.
* Balancing daily work at the end of day.
*Analyze applicants' financial status and credit to determine feasibility of granting loans.
*Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
* Meet with applicants to obtain information for loan applications and to answer questions about the process.
* Review and update loan files.
* Handle customer complaints and take appropriate action to resolve them.
* Submit applications to Manager for verification and recommendation.


* High School Diploma
* A full understanding of our products and services
* Excellent verbal and written communication skills
* Problem solving, multi-tasking and leadership skills
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Minimum of one to three years of cash handling experience preferably in a credit union, bank or other financial institution required.
* Your ability to be bonded is required.
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