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Member Service Representative/Loan Officer


   Closing Date: Dec. 31, 2018

Employer:Cheektowaga Community FCU
Job Location: Cheektowaga - Erie County
Employment Type:Part Time
Salary Range:$15.00 - $19.00 per hour
Benefits:Partially paid single health insurance, Retirement plan with employer match, vacation time, personal time and paid holidays and more!

Description:

The primary responsibility of this position is to provide, through direct member contact, a full range of transaction services and financial needs.
Builds member loyalty through courtesy and friendliness. Perform transactions in professional manner to build member confidence and trust.

Duties:

* Assisting members with requests for information on different accounts.
* Safe guarding cash at all times.
* Balancing daily work at the end of day.
*Analyze applicants' financial status and credit to determine feasibility of granting loans.
*Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
* Meet with applicants to obtain information for loan applications and to answer questions about the process.
* Review and update loan files.
* Handle customer complaints and take appropriate action to resolve them.
* Submit applications to Manager for verification and recommendation.

Qualifications:

* High School Diploma
* A full understanding of our products and services
* Excellent verbal and written communication skills
* Problem solving, multi-tasking and leadership skills
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Minimum of one to three years of cash handling experience preferably in a credit union, bank or other financial institution required.
* Your ability to be bonded is required.
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