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Teller Supervisor - New Paltz

   Closing Date: Dec. 06, 2018

Employer:Hudson Heritage Federal Credit Union
Job Location: New Paltz - Ulster County
Employment Type:Full Time
Benefits:401K, holidays, universal PTO, employee discounts


Our mission is "Building trusted relationships through Personalized Banking". We believe in providing our members with extraordinary service and products that will help them meet and exceed their financial dreams.

Hudson Heritage Federal Credit Union was voted the best Credit Union by the community through the Times Herald Record ĎBest of the Bestí Awards this year. Now is the time to join an organization that is best in class, growing, and employee-centric.

We have tremendous opportunities with room for growth. We are looking to hire a Teller Supervisor to join our dynamic team. If you are interested in sharing our commitment to our community through excellence in service, we would like to hear from you!


Provide outstanding member service by accurately processing member transactions and actively promoting products and services. Transactions include deposits, withdrawals, loan payments, transfers, check cashing, travelerís checks, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc.

Responsible for continual improvement in member service quality in all areas of the Credit Union.

Maintain knowledge of all credit union products and services.
Provide the teller staff with appropriate amount of guidance with transactions and keep tellers abreast of new policies and procedures.

Mentor and coach teller line staff, stressing the importance of cross-selling while maintaining a highly motivated teller staff.

Monitor branch operations to ensure a consistent, professional approach. Ensure the branch is up to the Credit Unionís standards of excellence.

Supervise, train and evaluate branch staff; performance and evaluation process. Utilize proactive discipline processes, as necessary to correct performance concerns.

Monitor branch activity, including number of transactions, volume, teller differences cross-sells and new accounts.

Run and analyze credit reports and counsel members on improving score, if applicable, and recommend products and services to assist members in building/maintaining a strong financial future.

Ensure that teller station is properly stocked with forms, supplies etc.

Perform member service responsibilities; answering questions and requests, researching and resolving member issues, etc.

Recommend changes, workflow, efficiencies and quality.

In the absence of the Branch Manager, supervise the branch; being responsible for opening/closing procedures, the smooth operation of the branch and the branch staff.

Prepare the monthly audit package for the Branch Manager to review.

Assist Branch Manager as needed.

Performs additional duties as assigned.


Education/Certification: High School Diploma or GED plus two years customer service and cashier experience; or a comparable combination of education and experience.

Notary designation or ability to attain within 6 months.

Experience Required: Experience using P.C. based software including Microsoft Office. Previous experience in retail banking preferred.

Skills/Abilities: Ability to project a professional appearance and positive attitude at all times. Excellent customer service and communication skills.
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