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Lending Center Professional

   Closing Date: Mar. 31, 2018

Employer:Northern Credit Union
Job Location: Watertown - County
Employment Type:Full Time


Northern Credit Union was recently named one of New York’s Best Places to Work for the 2nd year in a row and is a progressive, member-owned financial institution with 7 branches located in Jefferson, Lewis, and southern St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless commitment to our culture and the success of our organization!

We are seeking a Lending Center Professional:

The Lending Center is seeking a dynamic, solutions oriented professional with a proven track record for building strong relationships to join their team; which is dedicated to improving the lives of our members, their families, and communities. The Lending Center Team is a centralized group of experienced lenders that provide members with consultative support and lending solutions through video conference, web and telephone (inbound and outbound) delivery channels. The successful candidate will bring:

• An unwavering commitment to a long term career with Northern and to its Core Values, Vision, Mission, and Strategic Plan;
• Excitement for the opportunity to improve the lives of our members, their businesses, their families, and our communities through mutual value;
• Commitment to creating a “WOW” experience for every member;
• The passion and proven track record for building mutual value relationships;
• Dedication to delivering high-quality products and services ethically and honestly; and
• The ability to excel in a fast paced work environment.


Job Responsibilities:

• The ideal individual will have the ability to perform job duties proficiently and, through a highly consultative sales approach, to ensure quality of service through video conferencing;
• Effectively engage members in lifestyle conversations and counsel them regarding the products and services that best suits their needs and on the benefits of an expanded relationship with Northern;
• Utilizes account or loan applications, credit bureau reports and conversations to identify opportunities to help members achieve their goals through refinanced loans held internally and by other institutions;
• Effectively identifies, recommends, and/or negotiates alternative lending solutions;
• Explains reasons for loan denial and explores alternative options to help members when loans are denied;
• Proactively refers solid prospects to internal business partners including Home Lending, Investments and Insurances, etc., as opportunities present themselves; and
• Effectively assists with outbound calls by utilizing lists/promotions/reports/triggers of members and non-members to educate members, expand their relationships with Northern and recruit new member relationships.


Job Qualification:

The ideal candidate will:

• Be a caring, honest professional that is naturally driven to help people when given the opportunity to do so;
• Possess a high level of interpersonal communication, both verbal and written;
• Demonstrate exceptional relationship building skills, problem solving and time management skills;
• Work well independently as well as in a team environment;
• Effectively present information in one-on-one and in group situations;
• Ability to multi-task in a fast pace, high energy environment;
• Proficiency with PC software with an ability to learn multiple computer programs; and
• Have an Associated degree combined with 2 or more years of lending related experience.

As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!

Cover Letter and Resume are required for consideration.

Northern is an Equal Opportunity Employer.
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