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Teller/Member Service Representative


   Closing Date: Mar. 25, 2018

Employer:Local 804 Federal Credit Union
Job Location: Long Island City - Queens County
Employment Type:Full Time
Salary Range:$25K - $27K
Benefits:Health, Dental, & Vision Insurance

Description:

Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required.

Duties:

Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment orders. Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages. Performs file maintenance and account changes as needed. Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. Actively cross-sells Credit Union products and services. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. Assists area personnel as required. Keeps supervisor informed of area activities and of any significant problems or concerns. Completes required reports and records accurately and promptly. Attends meetings as required. Assumes responsibility for related duties as required or assigned. Ensures that work area is clean, secure, and well maintained. Performs related clerical duties as required.

Qualifications:

EXPERIENCE REQUIRED
Previous experience in a financial institution required, preferably in a Credit Union environment
SKILLS AND ABILITIES
Excellent verbal and written communication skills required; excellent math aptitude.
EDUCATION/CERTIFICATION
High School diploma/GED required, advanced education preferred
LANGUAGE SKILLS
Must be able to read, analyze and interpret complex documents. Must be able to respond effectively and in a timely manner to member needs.
Hours are typically 8: 00am – 5:00pm with 1 hour (unpaid) lunch, Monday through Friday; however, this position may require additional hours occasionally due to deadlines and/or monthly closings.
Please send all inquiries i.e. cover letters with resume to: apply@cu804.org
Local 804 Federal Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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