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Service Operations Technician


   Closing Date: Oct. 31, 2015

Employer:SEFCU
Job Location: Albany - Albany County
Employment Type:Full Time
Benefits:SEFCU offers a comprehensive benefits package, including partially paid health and dental insurance, flexible spending accounts, 401(k) with employer match, educational assistance, and much more!

Description:

This role will perform all Level 1 tasks as defined by the Service Catalog. Perform computer operations daily, end of month, end of quarter and yearend tasks. Deploy, troubleshoot configure endpoints, peripherals and banking equipment.

Duties:

Maintain Support Center policies, procedures and standards.
Assist the Director Service Operations with maintaining service improvement plan that focuses on activities, timeframe and expected outcome.
Provide updates to the Director Service Operations for additions and changes to the Service Catalog.
Provide updates to the Director Service Operations for additions and changes to service management tools.
Perform daily, end of month, end of quarter and year end computer operations tasks.
Monitor systems and report exceptions and status to appropriate technology owner.
Perform preventative maintenance routines.
Perform business continuity tasks such as backups and alternate computer operations BCP testing.
Transfer data files and reports into a predefined repository.
Create and maintain computer operations checklist and workflow diagrams.
Install, configure, diagnose and repair SEFCU endpoints.
Perform all Level 1 tasks as defined by the Service Catalog.
Install, configure, diagnose and repair supported banking equipment.
Assist with the creation or DocuSign documents and Level 1 workflow activities.
Other duties as needed

Qualifications:

Strong technical troubleshooting skills
Associates degree or equivalent technology training.
2- 4 years technology experience
Great customer service attitude
Strong communication skills
Strong written communication skills for working with employees, management and end users
Your ability to be bonded is required


Apply online at www.sefcu.com/careers

Equal Employment Opportunity



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