| Employer: | Quorum Federal Credit Union |
| Job Location: |
- County |
| Employment Type: | Full Time |
Description: |
Quorum Federal Credit Union was established in 1934 as an employee benefit for everyone in the Kraft Foods family. We now serve over 46,000 members—from more than 50 companies—placing us amongst the largest credit unions in the nation. We offer the same services as a typical bank, with low or no fee accounts and programs. Our employees receive ongoing technical and career development training, support for continued education, opportunity for growth and competitive benefit and bonus programs. Our core values are: Integrity and Trust, Accountability, Flexibility, Teamwork and Innovation. We are looking for people who will uphold our values and live them out on a daily basis. Recognizing that our employees have a life outside of the office, we understand the importance of balance and our culture supports a happy medium between work and life.
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Duties: |
We are currently seeking a Senior Application Support Analyst to join our team in our Purchase, New York headquarters. Responsibilities of this position include:
• Supporting all third party and in-house applications and managing daily operation to support business needs.
• Acting as the technical liaison between users, vendors, and IT.
• Assisting with vendor management on assigned applications.
• Managing application-related Helpdesk requests.
• Managing and coordinating the day-to-day functioning of the daily processes on assigned applications.
• Adhering to the goals and standards set forth by the Service Level Agreement (SLA).
• Providing project management to smaller application development efforts.
• Providing business analysis and process management to end-users.
• Analyzing and documenting problems, recommending solutions, and initiating corrective action.
• Following up on problem resolution and informs clients of status.
• Testing and communicating system updates on assigned applications.
• Writing procedures and policies, and recording system changes for troubleshooting and auditing.
• Keeping abreast of operations and the computer systems to provide comprehensive support.
• Reviewing application logs and helpdesk tickets to identify trends and provide recommendations to management.
• Documenting/tracking application enhancement needs by proactively interviewing staff to identify needs.
• Driving application enhancement including analysis, design specifications, and user acceptance.
• Serving as information resource for client users, including determination of most appropriate data source, providing or arranging application-based report writing, or educating users to retrieve the information through front end query tools.
• Educating end users through participation in users groups, and writes articles for internal distribution.
• Training/developing other Application Analysts.
• Performing additional duties as required.
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Qualifications: |
• Bachelors degree in Computer Science/Business Administration or 5-10 years of financial application support/consulting experience.
• Strong organizational and communication skills.
• Demonstrated analytical and problem solving skills.
• Demonstrated high level understanding of installed applications and successful IT project delivery.
• Project management coursework valued; leadership experiences a plus.
•Summit/Spectrum experience highly preferred.
To learn more about our organization, please visit www.quorumfcu.org
To apply for this position, please visit http://QuorumFCU.applybyweb.com/exempt
EOE M/F/D/V
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